The Challenge

• Needed to implement an Electronic Health Record (EHR) system to improve patient care and compliance.
• Clinicians were resistant due to concerns about increased workload and disruptions to care.

Our Approach

• Change Impact Analysis: Assessed workflow impacts and gathered clinician feedback.
• Leadership Alignment: Workshops to align leadership and appoint physician champions.
• Customized Training: Role-specific programs and on-the-job support for clinicians, nurses, and staff.
• Pilot: Implemented in one department to test workflows and refine processes.
• Ongoing Support: Help desk and peer network to resolve issues quickly and maintain adoption.

The Results

• Improved Patient Care: 30% reduction in admin tasks, freeing time for care.
• Compliance: 100% regulatory compliance achieved.
• Employee Satisfaction: 25% increase in clinician satisfaction.
• Cost Savings: $500,000 saved annually from reduced paperwork and errors.

Client Testimonial: "The change management team helped us navigate one of the most challenging transitions in our history. Their focus on clinician engagement and training made all the difference."